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Our Help section contains answers to the most frequently asked questions, so please check if your question can be answered here before contacting us.
If you still require help, please contact our Customer Services team on 0870 950 0044 or email us here.
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Global SIM card FAQs
Summary
Answers to our Global SIM card customers most frequently asked questions.
- How does your SIM card avoid mobile roaming charges?
- What telephone number do I get with the SIM?
- How long does the credit last for?
- Can I divert my UK mobile to your service?
- Can I transfer my mobile number to your network?
How does your SIM card avoid mobile roaming charges?
Unlike country specific SIMs that have been designed to offer the greatest benefit to customers who spend most of their time in a specific country, the international SIM service has been designed specifically for the international traveler. We recognise the problems of roaming with UK networks and have delivered a unique product that enables cost effective international mobile phone roaming across multiple destinations.
The international SIM is in a unique position to offer a global service because of its network status and patented call connection technology. The service combines the convenience of mobile technology with the value of a landline service to ensure that not only do you save money but you also receive greater quality. Innovation has lead to the discovery that by connecting your call via a central platform you can save up to 80%. Hence the calling process differs slightly; when you make an outgoing call your handset will actually direct the call via the platform and then call you back to connect the call. For more information please click here.
What telephone number do I get with the SIM?
The unique feature of our global SIM card is its UK number. Other Global SIM card operators provide a Liechtenstein or an Estonian mobile number, consequently their call quality is not as high and it costs 45p/min+ (depending on the landline provider) to call the SIM card!!
Our Global SIM has a UK (Isle of Man) mobile phone number. Therefore from a BT landline* it only costs 13p/min (peak) and 8p/min (after 6 pm) to call the SIM wherever it is in the world!
This means that your contacts save a massive 70% when calling our SIM card as opposed to calling any other global SIM. This is a vital consideration to make if you want to be regularly contacted by friends, family and business colleagues whilst abroad.
(*If you use a service other than BT please check with your land line or mobile service provider the exact cost to call a UK Isle of Man (07624) number, as prices vary)
How long does the credit last for?
Credit Validity; All credit is valid for 9 months from the date of the last top-up.
SIM Validity; The SIM card is valid for 12 months from the date of the last top up.
Can I divert my UK mobile to your service?
Yes you can. However we recommend that you check the cost to divert to a +44 7924 mobile number with your mobile network operator before your set it up.
Can I transfer my mobile number to your network?
Unfortunately international mobile number portability is not possible.